At BHA, we believe everyone has a right to high-quality healthcare.
We make information about doctors and hospitals transparent and easy to understand so you can make more confident healthcare choices.
Physician Profiles
BHA helps individuals find the right doctor for their unique needs by making profiles available for nearly every physician in the country. Every doctor or other healthcare professional who has a listing with the National Professional Identifier Registry has a free profile on BHA. Physicians can claim their free profile to add further details, including photos and care philosophy. There are advertising options available for hospitals or medical groups to promote their healthcare professionals on our site, and these profiles are clearly marked as sponsored profiles.
Ratings and Reviews
Profiles on BHA feature numerous patient ratings. Along with comprehensive data about a doctor’s qualifications, it’s important to know what real patients say about their experiences with a healthcare professional. That’s why BHA takes a series of steps to protect the quality and integrity of our patient reviews. Learn more about reviews on BHA and our community guidelines.
BHA Choice
BHA leverages our unique insights to help consumers understand the most important factors they should consider when choosing a healthcare professional.
Doctors and other healthcare providers who meet these criteria have not paid for or influenced this designation in any way. Those who do not have the BHA Choice designation may also meet these qualifications, but BHA may not have access to the data to satisfy our verification process.
The BHA Choice designation highlights professionals who verifiably meet the following criteria according to our internal data:
- Experience: The doctor or other healthcare professional meets a minimum required threshold for experience with specific conditions and procedures as determined by medical claims data. This data is updated once every 6 months.
- Hospital Quality: The doctor or other healthcare professional treats patients at hospitals that meet a minimum threshold for quality as determined by BHA Hospital Ratings & Awards Methodologies. This data is updated once a year.
- Patient Satisfaction: The doctor or other healthcare professional meets a minimum threshold for good patient ratings and reviews on BHA.
- Medical Sanctions: The healthcare professional’s medical license has not been suspended, revoked, or surrendered. This data is updated twice a month.
Patient Favorite
BHA is dedicated to providing transparent, high-quality insights to make searching for a healthcare provider more straightforward. The “Patient Favorite” badge reflects this commitment, serving as a beacon to help our users quickly and confidently identify top-performing providers.
Here’s what makes a provider a “Patient Favorite”:
- Routine Care: Patient Favorite recognizes providers offering routine care, those who are often the first point of contact for patients. This includes family and internal physicians, dentists, psychiatrists, pediatricians, geriatricians, nurses, PAs, optometrists, and more.
- Patient Feedback:
- The provider must have a star rating of 4.0 or higher.
- The provider must have a minimum of 6 total reviews.
- The provider must have received at least 5 written reviews in the past 5 years.
- License Integrity: Healthcare professionals must hold an active medical license free from sanctions or malpractice claims.
The “Patient Favorite” designation is more than just a badge; it’s a trusted marker for patients, signaling a provider’s commitment to patient well-being and satisfaction. It’s vital to note that providers bearing the badge have neither paid for nor influenced its awarding. Through this designation, BHA applauds and celebrates providers who consistently prioritize exceptional patient care.
Data Sources
Data on BHA is collected from a variety of sources including the National Professional Identifier Registry, a government directory of all active professionals in the country; patient surveys; claims data from government and third-party sources; and information that comes directly from professionals or practices.
Hospital Quality
BHA measures hospital performance based on patient outcomes. Our methodologies adjust for each patient’s risk factors, such as age, gender, and medical condition. To ensure the accuracy and relevance of our data analysis, we annually review our ratings methodology and the process by which we evaluate clinical quality. Learn More
Frequently Asked Questions
About BHA
What is BHA?
BHA is the leading online resource for patients to find and connect with the right doctor or hospital. We help millions of people each year find and connect with healthcare providers. You can search for top-rated doctors or hospitals on our site, read what other patients have to say about them, and book an appointment. We also have a large library of slideshows, articles, and videos to help you learn more about the specific condition you have or the procedure you need.
Is BHA free?
Yes. BHA is advertiser supported and therefore free for consumers to use. If you are a provider, click here to claim your free profile.
Does BHA have a privacy policy?
Yes, you can read our privacy policy here.
How do I contact customer service?
To contact our customer support team, please fill out our online form here.
Doctors and Providers
Can you contact my doctor for me?
We are not able to leave a message for your doctor. We recommend that you contact your doctor by the phone number listed on their profile.
Can you give me my doctor’s email address?
Unfortunately, we don’t have access to individual doctors’ email addresses. The best we can do is point you to their phone number and address on our website.
How do I find a doctor on your site?
You can search for a doctor on any page of our website using the search bar at the top of the page. You’ll be able to search by specialty and your preferred location. You can also filter by insurance, distance, availability, patient reviews, gender, age, and specialty.
Why isn’t my doctor listed on your site?
We currently list every doctor in the country who has an active profile with the National Professional Identifier Registry. If your doctor does not have a current profile, they will not have a listing on our site.
Where does your doctor data come from?
Data on BHA is collected from a variety of sources including the National Professional Identifier Registry, patient surveys, claims data from government and third-party sources, as well as information that comes directly from providers or practices.
Are doctors paying to be on this site?
Every provider who has a listing with the National Professional Identifier Registry has a free profile on BHA. There are advertising options available for hospitals or medical groups to promote their providers on our site, and these profiles are clearly marked as sponsored profiles.
How can I correct information on a doctor’s profile?
If you notice information on a doctor’s profile that you believe is incorrect, please let us know by using our online form. Please include the name of the provider, address, phone and fax number, and any other inaccurate information. Doctors can also claim and manage their own free profile by registering at edit or remove Information.
What is the BHA Choice badge?
The BHA Choice designation is reserved for doctors and healthcare specialists that normally perform procedures in hospitals in the areas of:
- Obstetrics & Gynecology
- Cardiology
- Gastroenterology
- Neurology
- Urology
- Ear, Nose, Throat
- Pulmonology
- Podiatry
- Neurosurgery
- Rheumatology
The designation is based on the following factors: experience with specific conditions or procedures, the quality of hospitals at which they practice, patient satisfaction, and medical standing.
Those professionals who do not have the BHA Choice designation may also meet these qualifications, but BHA may not have access to the data to satisfy our verification process. Doctors and healthcare professionals cannot pay or influence to receive the BHA Choice badge.
What is the Patient Favorite badge?
The BHA Patient Favorite designation is reserved for primary care doctors and healthcare professionals who have received exemplary patient ratings and reviews.
These individuals must have:
- An aggregate rating of at least four (4) stars.
- A minimum of six (6) ratings with at least five (5) containing comments, all within the last five (5) years.
Doctors and healthcare professionals cannot pay or influence to receive the Patient Favorite badge.
What BHA designation is better, BHA Choice or Patient Favorite?
One designation is not better than the other. They are both unique in their own way.
- BHA Choice focuses mostly on specialists (like cardiologists, gastroenterologists, etc.) that conduct specific procedures. The designation is based on factors like experience, hospital quality, patient satisfaction, and medical standing.
- Patient Favorite focuses mostly on primary care and other providers of preventative and wellness-focused medical services (like family medicine). Qualification is determined based on patient ratings, reviews, and experience only.
Ratings and Reviews
How do I leave a review for a doctor?
To leave a review for a doctor, you first need to find their profile on our site. On their profile, click the option under their name that says “Leave a Review”, and you will be directed to a form to fill out your review.
How do I remove a review I submitted?
If you created a BHA account with a password when submitting your review, you can simply log back into your account and select ‘My Reviews’ from the menu. From this page, you will be able to remove or edit your review.
Alternatively, you can email our customer service team at review@bangladeshhealthalliance.com with your email address and the doctor’s name you reviewed.
How do I edit a review I submitted?
If you created a BHA account when submitting your review, log back into your account and select ‘My Reviews’ to edit your review.
An alternative option is to submit a brand-new review using the same email address. The new review will replace the previous one.
How do I flag a comment for review?
To flag a review that you believe displays inappropriate content or privacy information, click on the ellipsis (…) in the top right corner of the comment box and select “Flag Comment.” Complete the questionnaire and click “Submit Flag.” Once submitted, our customer service team will review the flagged comment based on our review guidelines.
Does BHA monitor which reviews get published?
Yes, we ensure that reviews comply with our guidelines. Each review goes through a confirmation and auditing process. All content, both from patients and providers, is audited for inappropriate content prior to being published.
Will my review be posted anonymously?
When you leave a review, you have the option to include your name, city, and state. If you choose not to fill out this information, your review will remain anonymous. Your email address is used only for confirmation and will not be made public.
Why didn’t my review get posted?
It’s possible that your review is still going through our confirmation process. If it hasn’t been posted in five days, it might have been withheld because it violated our guidelines. Reviews that include inappropriate content will not be posted on our site.
Why doesn’t my doctor have a star rating?
If a doctor doesn’t have a star rating on their profile, it’s likely because no patient has left a review for them yet. You can be the first to leave feedback for your doctor.
Why doesn’t my doctor have written reviews?
Not everyone who provides feedback includes a written review. Some providers may have star ratings without written comments. You can be the first to leave a written review for your doctor.
Do doctors pay for good reviews?
No, doctors cannot pay for good reviews.
Do doctors pay to have bad reviews removed?
No, doctors cannot pay to have negative reviews removed from our site.
Can I leave more than one review?
We don’t allow users to submit multiple reviews for one provider. Each time a user submits a new review for the same provider, the new review will replace the older one. However, you can submit reviews for multiple providers.
Why did BHA post my first and last name on my review?
When you leave a review, you have the option to include your name, city, and state. If you choose not to provide this information, your review will remain anonymous.
Are there rules on what I can and cannot say in my review?
Yes, and these are listed within our community guidelines. Reviews that include name-calling, personal attacks, racist comments, threats, obscenities, phone numbers, email addresses, or URLs will not be posted on our site.
Appointments
How can I schedule an appointment on BHA?
There are three ways you can use BHA to schedule an appointment:
- Online Scheduling: Some providers have an online scheduling option within their profile.
- Appointment Request: Some providers have an appointment request option, where you request the appointment and our team books it for you.
- Direct Call: All providers have a phone number listed on their profile, and you can always call their office directly.
How long after requesting an appointment will someone get back to me?
It depends on how you booked the appointment. Generally, you should hear back within a few business days. If you haven’t heard back, try contacting the doctor’s office directly.
Does BHA send me an appointment reminder?
You will receive an appointment reminder, either from BHA or from the provider with whom you’ve made the appointment.
How do I cancel my appointment?
Please call the doctor’s office directly to cancel your appointment.
BHA Consumer User Accounts
What can I do with a BHA account?
A BHA account allows you to save doctors and request or book online appointments with featured doctors.
Can I sign up for a BHA account?
Yes. Patients and consumers can create a free BHA account by signing up here. If you are a provider or administrator, you can sign up for a free provider account here.
How do I reset my password?
You can reset your password by selecting the “Forgot your password” link on the login page. Please ensure you are using the correct email address. If you do not receive an email within a day, the address you entered is probably not the one you used to sign up.
Emails from BHA
Why am I getting emails from BHA?
There are several reasons you might be receiving emails from us. If you reviewed a doctor on our site, shared a health story, or signed up for a BHA account, you’ll receive our emails.
How do I opt-out of emails from BHA?
You can opt-out of BHA emails by visiting our secure email subscription manager here.
Does BHA have an email newsletter?
Yes, we have a biweekly newsletter that covers a variety of health topics. You can sign up for this newsletter here.
BHA Search
What is the “Most Relevant” sort option?
When seeking a doctor on BHA, you can search by name, specialty, condition, or procedure. You can refine your search with filters including practice area, ratings, and insurance accepted. Sort options include closest, highest rated, and our proprietary “Most Relevant” sort.
Relevance is determined by looking at a combination of experience, satisfaction ratings, hospital quality scores, distance, and appointment availability.
What are “Featured” provider listings?
Featured listings on BHA are a separate advertising product that allows profiles for doctors and other professionals from partner health systems and medical practices to appear as paid listings above the organic search results. These advertisements are clearly marked as “Featured.”
All featured profiles must remain relevant to the search criteria to be shown in a paid slot. A healthcare professional’s participation or non-participation in sponsored results does not impact their ranking in the core search results.
How are “Top Rated” provider results determined?
Some search results pages on BHA may present “Top Rated” results. These results present providers that have a 4-star or above patient experience rating.
Experience Check & Medical License Public Record Check
What is Experience Check?
Experience Check is a quick and reliable way to see if a provider you are considering has experience in treating your condition or performing the procedure you need.
What is Medical License Public Record Check?
Medical License Public Record Check is a feature that gives you a quick glimpse into a provider’s history, including any malpractice claims, disciplinary actions, and board actions.
Where do I find Experience Check or Medical License Public Record Check?
Both features can be found on a provider profile, right above their review section. Together, these features provide comprehensive insights into a provider’s qualifications and history to help you make informed healthcare decisions.
How do I use Experience Check or Medical License Public Record Check?
To use Experience Check, navigate to the section on the provider’s profile. The provider’s known top procedures and conditions treated will be displayed, along with treatment frequency. If you don’t see your specific condition or procedure, you can search for it using the search bar provided.
To use the Medical License Public Record Check, navigate to that section, and you’ll find information regarding the provider’s history.
Why is my doctor’s Experience Check blank?
While many doctors have experience information, some may not have anything listed due to a lack of data from medical claims. To confirm a provider’s experience, contact their office or visit their practice website.
Patient Reviews
Where can I find patient reviews?
Patient reviews can be found on provider profiles on BHA. If a provider doesn’t have a star rating, it’s an indication that they don’t have any reviews yet. You have the opportunity to be the first to leave a review for that provider.
How do I know a doctor’s reviews are legitimate?
At BHA, we take steps to protect the quality and integrity of our patient reviews. All reviews must comply with our community guidelines. Doctors cannot pay to influence reviews. Fraudulent reviews are immediately removed.
Why should I review my providers?
Reviewing providers helps others in their healthcare journey. Your feedback can guide others in making informed decisions about their healthcare choices. It also contributes to BHA’s collection of authentic patient experiences.
What’s the best way to manage past reviews I have left on BHA?
Creating an account is the best way to manage your reviews. With an account, you can easily edit or remove a review you’ve left. If you don’t have an account, you can create one here.
Is my information protected when leaving a review?
Yes. You have the option to include your name, city, and state when leaving a review. If you choose not to provide this information, your review will be anonymous, ensuring your personal details are protected.
DEI Pledge
What is BHA’s commitment to healthcare equity and inclusion?
BHA is dedicated to ensuring that every user feels valued, respected, and empowered throughout their healthcare journey, regardless of various factors like race, gender identity, sexual orientation, disability, education, and socioeconomic status.
How does the LGBTQ+ Affirming Care doctor search work?
BHA’s LGBTQ+ Affirming Care doctor search is a resource designed to connect individuals with healthcare professionals who prioritize diversity and inclusivity in their practice. Simply look for the “LGBTQ+ affirming” badge on provider profiles to identify doctors dedicated to providing compassionate and affirming care to LGBTQ+ communities.